Managed Services

Ensure your investments are safe with warranties, maintenance, and support packages created to maximize system availability.

maintain & protect your investments

Our Managed Services are a suite of hardware and software support services, along with a completely US-based Customer Support team that allow your organizations to easily deploy, use and scale telehealth and video conferencing solutions.

Customer Support

Remote help with training, information requests and troubleshooting.

Software Maintenance

Keep up-to-date with updates, upgrades and remote installations.

Hardware Warranty

Unlimited repairs and part replacement coverage with all hardware.

Maintenance & Support Packages

Bronze Silver Gold Gold Plus Platinum Platinum Plus
Customer
Support*		 Included Included Included Included Included Included
Software Maintenance Updates Only Updates &
Upgrades		 Updates Only Updates &
Upgrades
Hardware Warranty** Manufacturer
Only		 IDS Standard IDS Standard IDS Standard IDS Advanced IDS Advanced
* Available to add 24x7x365 Customer Support.
** Available to add on-site engineering support.

Services

Designed to proactively monitor, protect and optimize your technology investments.

Remote Access & Troubleshooting

Certified engineers can remotely access telehealth carts to troubleshoot, diagnosis, and repair issues. Regular updates and upgrades are also performed.

Proactive Monitoring & Alerts

Proactive monitoring for network status or network related changes, device connectivity, software versioning, security, data/voice/video traffic, and much more.

Security & Hardened Configurations

Carts and devices are configured with fierce security in mind to reduce risk and verify traffic routes to only preapproved destinations.

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Ready for your integrated video solution?

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